Introduction
This Cookie Policy explains how Kent Patient Transport Limited (“we”, “us”, or “our”) uses cookies and similar technologies on our website at www.kptl.co.uk.
We are a non-emergency patient transport company based in Kent, operating under a CQC licence. We are committed to being transparent about how our website works and how we handle your data.
This policy is written to comply with the UK Privacy and Electronic Communications Regulations (PECR) and the UK General Data Protection Regulation (UK GDPR).
What Are Cookies?
Cookies are small text files placed on your device — computer, phone, or tablet — when you visit a website. They are widely used to make websites work, improve performance, and provide information to the website owner.
Cookies do not give us access to your device or any personal information other than what you choose to share.
How We Use Cookies
We may use cookies to:
- ensure our website loads and functions correctly
- keep the website secure
- remember your cookie preferences
- understand how visitors find and use our website so we can improve it
- support website features such as enquiry forms, booking requests, and maps
We do not use cookies to collect or access medical records, sensitive health information, or personal data beyond what is needed to operate this website.
Types of Cookies We Use
1 Essential Cookies
|
These cookies are strictly necessary for our website to function. They are used for security, page loading, form protection, and remembering your cookie consent choices. Essential cookies do not require your consent under PECR. You cannot opt out of these cookies through our cookie banner. If you block them in your browser, some parts of our website may not work correctly. |
2 Analytics Cookies
|
Analytics cookies help us understand how visitors use our website — for example, which pages are most visited, how long people stay, and whether any technical issues occur. We only use analytics cookies where you have given your consent. These cookies do not identify you personally. They help us improve the website experience for patients, families, carers, and partner organisations. |
3 Functionality Cookies
|
Functionality cookies help the website remember your choices and preferences, and support features such as embedded maps, contact forms, and accessibility tools. Where these cookies are not essential, we will ask for your consent before using them. |
4 Third-Party Cookies
|
If our website uses third-party tools such as Google Analytics, Google Maps, reCAPTCHA, YouTube embeds, social media links, or live chat, those providers may set their own cookies. Where these third-party cookies are not strictly necessary, we will ask for your consent before they are activated. Each provider operates under its own cookie and privacy policy. |
Your Cookie Choices
When you first visit our website, you will be presented with a cookie banner that allows you to:
- Accept all cookies
- Reject optional (non-essential) cookies
- Manage your cookie preferences in detail
You can change your choices at any time using the Cookie Settings link in the footer of our website, or by adjusting your browser settings. Please be aware that blocking some cookies may affect how our website functions.
Cookies and Your Personal Data
Some cookies may collect information that can identify you, such as your IP address, device type, or browsing behaviour. Where cookies handle personal data, we process that information in accordance with our Privacy Policy and applicable UK data protection law.
For full details of how we collect and use personal data, please read our Privacy Policy at www.kptl.co.uk/privacy-policy
Changes to This Policy
We may update this Cookie Policy from time to time, for example if we add new features to our website or if there are changes in the law. The date at the top of this page shows when it was last updated. We encourage you to check this page periodically.
Contact Us
If you have any questions about this Cookie Policy, please contact us:
|
Company: Kent Patient Transport Limited Website: www.kptl.co.uk Email: info@kentpateinttransport.co.uk Phone:07983 944428 |
You also have the right to contact the Information Commissioner’s Office (ICO) if you have concerns about how we use cookies or handle your personal data. Visit: www.ico.org.uk